Shipping & Returns
www.ambushdesign.com delivers parcels all over the world via DHL Express, Fedex or UPS.
All orders are processed within 1 working day. However, during sale seasons orders might suffer a slight delay due to an excessive amount of orders being filled out. Ambushdesign.com will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of Ambush.
All shipments are accompanied with an official invoice with the exact declared value of each item in euros. Sale and discounted items reflect discounted prices. Worth of goods will be publicly available on the package’s insert for tax reasons on all orders. Once orders are sent they can no longer be cancelled and change of delivery address is no longer possible, please make sure to fill out a correct address when checking out. Once you receive your parcel, you can ask for the return or exchange within 14 days you (or someone you nominate, other than a carrier) received the goods.
Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer. This amount will be deducted from the total amount of the order to be refunded.
www.ambushdesign.com offers ddp (delivery duties paid) shipping to a few selected countries. This means taxes, custom fees and import fees for european union countries, new europe, switzerland, japan, south korea, hong kong sar, canada, china mainland, singapore, australia, bahrain, taiwan region, thailand, united arab emirates and the united states are included.
Shipments to ddu (delivery duties unpaid) countries may be subject to custom fees, import fees and taxes, these are the sole responsibility of the client and will not be reimbursed by Ambush.
European Union Countries
Express Shipping Costs: €8.50
countries included: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France,
Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland,
Portugal, Romania, Slovakia, Slovenia, Spain
Standard Shipping Costs: €6
countries included: Austria, Belgium, Bulgaria, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Latvia, Netherlands, Norway, Portugal, Romania, Slovenia, Spain, Sweden.
shipping costs: €16
Northern Europe and Americas
shipping costs: €8.50
countries included: Canada, Cyprus, Ireland, Jersey, Malta, Mexico, United
States, Croatia, Finland, Norway, Sweden, Switzerland
shipping costs: €17
countries included: Albania, Australia, Azerbaijan, Bahrain, Brunei, Brunei Darussalam,
Cambodia, Canary Islands, China Mainland, Hong Kong SAR, Iceland, India, Indonesia, Japan, Jordan, Korea, Republic Of, Kuwait, Macau SAR, Malaysia, New Zealand, Oman, Philippines, Qatar, Russia,
Russian Federation, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Taiwan Region,
Thailand, Turkey, Ukraine, United Arab Emirates, Vietnam
shipping costs: €20
countries included: Bermuda, Chile, Colombia, Dominican Republic, Ecuador, Egypt, Georgia,
Ghana, Israel, Kazakhstan, Lao People's Democratic Rep, Lebanon, Marshall Islands,
Martinique, Mauritius, Morocco, Paraguay, Peru, Puerto Rico, Reunion, Senegal, Trinidad and
when the order will be tendered to the courier, customers receive an email from the courier providing the tracking number (awb) related to the order. To monitor the status of your order, customers may visit the courier website and insert the awb number in the “track your shipment” area.
www.ambushdesign.com processes orders in Italy, milan from monday to friday.
www.ambushdesign.com processes orders within 48 hours of the order’s placement, or the next available working day. Orders placed from friday to sunday, or holiday will be processed the following business day. www.ambushdesign.com cannot be accountable for carrier delays or delays caused by holidays, meteorological conditions, customs inspections and other circumstances that are irrelevant to Ambush.com's control.
Once shipped, arrival time of packages may vary from country to country.
Delivery for shipments addressed to:
Italy: Approximately 1-2 working days (excluding the italian islands which may take 2-3 working days).
European Union: Approximately 2-3 working days.
Rest of the world: Approximately 4-5 working days.
RETURNS AND REFUNDS
Returned products must conform to our returns policy below.
You have a legal obligation to take reasonable care of the products while they are in your possession, and you must return them in the same condition in which you receive them (except to the extent reasonably necessary to examine them). This includes the following guidelines:
- products should be returned unworn (other than to try them on), unwashed, undamaged and unused with their original tags;
- footwear and accessories should be returned in the original boxes provided and inside a protective shipping box;
- if the product comes with a security tag this should be left on;
- hosiery should only be returned if it is unopened and is in its original package; and
- lingerie and swimwear must only be tried on over your own lingerie garments.
If you fail to comply with the above obligations (including the conditions of return), we may deduct from the refund an amount to reflect the diminished value of the product(s) up to the full price of the product(s).
You cannot cancel a contract for the supply of any of the following products:
• any products that have been personalised or made to your own bespoke specifications unless such products were damaged or faulty when delivered to you or have been incorrectly delivered (see returns and refunds for customised products below for more information);
• any garments or cosmetics products that have had a hygiene label or seal removed or broken.
We recommend that you return products in their original packaging to ensure the necessary protection when in transit.
Instructions for the return of the product(s) will be included with the delivery package.
When cancelling a purchase and returning products to us you have two options available to you:
- depending on where you live, exercise your right to cancel under the consumer contracts (information, cancellation and additional charges) regulations 2013 (CCRs). If you choose this option you will be refunded the full price for the product(s) (subject to our returns policy) and the cost of standard delivery but will be liable for the organisation and cost of returning the product(s) to us.
- Use our free returns service. If you choose this option you can return the products(s) for free and will be refunded the full price for the product(s) (subject to our returns policy) but not the delivery charges.
We describe these two options in more detail below:
(i) your cancellation right under the consumer contracts (information, cancellation and additional charges) regulations 2013 (CCRs)
except in relation to certain types of products (as set out above), you may cancel a contract at any time before your order is delivered and up to 14 days afterwards, beginning on the day after you received the products ("cooling-off period"). To cancel a contract, you must clearly inform us, preferably by email at [email protected].
If you cancel an order (or part of an order) during the cooling off period, you must return the product(s) within 14 days after the day on which you notify us of the cancellation and comply with the returns policy.
If you cancel a contract between us within the 14 day cooling-off period (see above), we will process the refund due to you as soon as possible and, in any case within 14 days after the day on which we receive the product(s) back or
(ii) if earlier, the day on which we receive evidence that you have returned the product(s) to our returns address.
We will refund the price of the product(s) in full (subject to any deduction we are entitled to make due to your use of or damage to the product(s)), including the cost of standard delivery. However, we will not refund your cost of returning the product(s) to us, and you are responsible for those costs. We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise.
Free Returns Pick Up
We offer a free collection service to all customers for product(s) you wish to return except in relation to certain types of products as set out in the returns policy. You have 14 days from receiving your order to return the product to us. We strongly recommend that you book your free returns pick-up within 7 days of receiving your order to ensure that it arrives back in time. Please note that we can only collect returns from the same country to which your order was delivered.
To book a free return pick-up:
- sign in to the site and go to my account;
- under 'orders' click on the 'book a return collection' link next to the order you want to return;
- select the products you would like to return and follow the steps to schedule a pick-up time and address.
We will e-mail you with your returns merchandise authorisation (RMA) number, confirmation of your collection time and address, a booking reference number and returns documents.
What happens next?
Print out the air waybill (awb) and attach it to the outside of the parcel. There will also be a copy to give to the courier. Please save a copy of the awb for your records. You can use this to track your return shipment.
If you have been provided with a returns invoice for customs, please enclose one inside the package and attach a signed copy on the outside with the awb.
Do not seal your package until the driver has checked the contents.
Please note that you have 30 days to contact us upon the pickup of your return to ensure that we have acknowledged it and received the product. If you contact us after this 30 days period, we cannot guarantee a refund.
If any product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a product was delivered damaged or faulty or has developed a fault, you should inform us as soon as possible, preferably in writing, giving your name, address and order reference. Nothing in this section affects your legal rights.